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CFA UK

Improving service and reducing customer call time costs

The challenge

CFA UK represents the interests of over 10,000 investment professionals and provides education and training. The high number of members demand a lot of phone time, often with the same queries being answered..

The solution 

A selection of videos to answer the the most common and repeating questions, to free up staff, reduce costs and provide a better service.

The feedback 

I would definitely recommend Just90 to other organisations – for the quality of service, the speed in which the work is turned around as well as the budget.
Nicola Entwistle, Communications Content Manager, CFA UK

 

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